Shipping policy

Last updated: 4 November 2026

This Shipping Policy explains how Cenure Home processes and delivers orders placed on cenure.co.uk.

1. Where We Ship

We currently ship to addresses within the United Kingdom only (England, Scotland, Wales and Northern Ireland).

2. Shipping Cost

Country Shipping Method Cost
United Kingdom Free UK Delivery (tracked) Free (£0.00), no minimum order

We do not ship outside the United Kingdom at this time.

3. Processing (Handling) Time

  • Orders take approximately 1–3 business days to process (Monday to Friday, excluding UK bank holidays).
  • Orders placed after 3:00 PM (GMT), at weekends or on bank holidays are processed from the next business day.

4. Transit (Delivery) Time

Once dispatched, delivery takes 4–6 business days.

5. Total Estimated Delivery Time

Processing (1–3 business days) + transit (4–6 business days) = approximately 5–9 business days from the date of the order. Delivery times are estimates and may occasionally vary due to courier demand, weather or regional factors.

6. Couriers

Orders are delivered by UK couriers, including Royal Mail, DPD and Evri. The courier used depends on the size and weight of the parcel and the delivery address.

7. Order Tracking

  1. As soon as an order is dispatched, a shipping confirmation email is sent with a tracking number and tracking link.
  2. The tracking link shows the latest status of the parcel on the courier website.
  3. Order status can also be checked on our Track Your Order page.

Please allow 24–48 hours after dispatch for tracking information to update.

8. Missing, Delayed or Lost Parcels

  • If an order has not arrived within the total estimated delivery time (5–9 business days), please contact us with the order number and we will check the status with the courier.
  • If tracking shows the parcel as delivered but it has not been received, please check with neighbours and around the property, then contact us within 7 days of the delivery date.
  • We will open an investigation with the courier. If the parcel is confirmed lost, we will send a replacement or issue a full refund to the original payment method within 5–7 business days.

9. Incorrect Address

Please make sure the delivery address is correct at checkout. If an address needs to be changed, contact us as soon as possible and before the order is dispatched. We are unable to change the address once the parcel has been handed to the courier.

10. Damaged Items

If an item arrives damaged, please contact us within 48 hours of delivery with the order number and photos of the item and packaging. See our Refund Policy for full details.

11. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

12. Contact Information

Cenure Home
Store Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@cenure.co.uk
Phone: +447428536627
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.