Refund policy

Last updated: 4 November 2026

This Refund Policy explains how returns, exchanges and refunds work for orders placed with Cenure Home.

1. Return Period

Returns are accepted within 30 days of the delivery date. This is in addition to the 14-day cancellation right under the UK Consumer Contracts Regulations.

2. Return Conditions

  • Items must be unused, uninstalled and in their original condition.
  • Items must be returned in all original packaging, with all parts and accessories.
  • Proof of purchase (order number or order confirmation email) is required.

3. How to Start a Return

  1. Email info@cenure.co.uk with the order number, the item(s) to return and the reason.
  2. We reply within 1–2 business days with the return address and instructions.
  3. Pack the item securely in its original packaging and send it using a tracked service. Please keep the proof of postage.

Items sent back without first contacting us may delay the refund.

4. Return Shipping Cost

  • Change of mind: the customer pays the return shipping cost.
  • Damaged, faulty or incorrect item: Cenure Home covers the return shipping cost in full.

There are no restocking fees.

5. Damaged, Faulty or Incorrect Items

Please contact us within 48 hours of delivery with the order number and photos of the item and packaging. We will arrange a free replacement or a full refund, including any shipping costs.

6. Refund Method and Timeframe

  • Refunds are issued to the original payment method.
  • Once the return is received and inspected, the refund is processed within 5–10 business days.
  • Banks and card providers may take an additional 3–5 business days to show the refund.
  • We will email a confirmation once the refund has been processed.

7. Exchanges

To exchange an item for a different finish, size or product, contact us with the order number. The exchange follows the same conditions as a return.

8. Order Cancellations

Orders can be cancelled free of charge within 24 hours of being placed, or at any time before dispatch, by contacting us. Cancelled orders are refunded in full to the original payment method.

9. Lost Returns

We recommend a tracked service for returns. We are not responsible for change-of-mind returns lost in transit without proof of postage.

10. Non-Returnable Items

  • Items that have been installed, used or damaged after delivery.
  • Items returned after the 30-day return period.
  • Items returned without their original packaging or with missing parts.

This does not affect statutory rights for faulty items.

11. Contact Information

Cenure Home
Store Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@cenure.co.uk
Phone: +447428536627
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.