Processing takes approximately 1–3 business days and delivery takes 4–6 business days after dispatch, so most orders arrive within around 5–9 business days from the date of purchase.

Orders can be cancelled within 24 hours of being placed by contacting us at info@cenure.co.uk. After this period, cancellation may not be possible if the order is already being processed.

Yes — we offer free standard shipping on every order within the United Kingdom, with no minimum spend required. Processing takes approximately 1–3 business days and delivery takes 4–6 business days.

If your order hasn't arrived after the estimated delivery time (approximately 1–3 business days of processing plus 4–6 business days of delivery), please contact us at info@cenure.co.uk or call +447428536627 with your order number and we will investigate immediately.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your delivery.

We accept returns within 30 days of delivery. Items must be unused, in their original condition, returned in all original packaging, and accompanied by proof of purchase (order confirmation email).

Email us at info@cenure.co.uk with your order number and the reason for your return. We will get back to you within 1–2 business days with instructions.

If the item is faulty, damaged, or incorrect — please contact us at info@cenure.co.uk within 48 hours of delivery with photos of the issue. In these cases we cover return shipping costs in full. If you have changed your mind, return shipping is at your own cost.

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

You can reach us through any of the following:

Store Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Email: info@cenure.co.uk

Store Phone: +447428536627

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.

We're sorry to hear that. Please contact us at info@cenure.co.uk with your order number and a photo of the issue. We will resolve this for you as quickly as possible at no extra cost.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely in British Pounds Sterling (GBP £).

Yes, we accept exchanges. Simply contact us at info@cenure.co.uk with your order number and the item you would like to exchange for, and we will help you as quickly as possible.